Ensuring customer data safety is our top priority. Lamb's Love is powered by Shopify, a leading global e-commerce provider. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Credit card data is encrypted and securely stored until the transaction is completed, and is then systematically deleted. Shopify’s adherence to these high standards of security means that your financial data is protected at all times during and after your purchase.
For more insight, you may want to read our Terms of Service here or Privacy Policy here.
Yes, but please cancel within 12 hours of ordering.
After payment processed, we'll send to manufacturing line for production ASAP. Once the production has started, we cannot process the order cancellation.
Shipping & Delivery
At this moment, we only ship to US addresses. The estimated delivery time in business days is displayed on each product page. We strive to process and ship your order as quickly as possible after receiving the order, the average processing time is 2-5 business days depending on the product type and volume.
Once your order is dispatched for shipping, you will receive a confirmation email with tracking information. You can also track your order anytime using either order number or tracking number on our Order Tracking page.
You can request a change of correct address before the product is dispatched for shipping. Please contact us at support@lambslove.com for the request.
If the request is after shipping, we cannot change it. If the address is incomplete or undeliverable, the product will be returned to our facility. Once we receive it, we'll reach out to confirm the correct address with you for reshipment. Please note that you will be responsible for the reshipment costs.
However, if the incorrect address leads to the delivery being sent to a location from which we cannot retrieve it, we won't be able to issue a refund or reship the product. In this case, you will need to reorder the product with the correct address.
Shipping rates will be calculated at checkout.
We offer free standard shipping on all domestic orders over a certain amount within the USA.
If your order contains multiple items, they may be shipped separately to expedite delivery. Rest assured, if you receive only part of your order, the remaining items will be on their way soon.
While we do our best to ensure timely delivery, occasionally delays may occur due to factors such as high demand, adverse weather conditions, or issues with the shipping address provided.
And during peak seasons, especially near holidays, shipping times may be longer due to increased volume. However, we are committed to processing all orders as hard as we can for delivery within the normal time frame.
We appreciate your patience and understanding in such situations!
At this moment, we only provide standard shipping. We are working on offering express or expedited shipping in the future.
To learn more, you may want to check our shipping policy here.
Returns & Refunds
You can return undamaged, unmounted, or defective products within 30 days of delivery. Items must be returned in the same condition and packaging as received.
If your item arrives damaged, defective, or incorrect, we’ll gladly replace or refund it at no cost.
For change-of-mind returns, customers are responsible for return shipping.
Custom or personalized designs are eligible only for replacement or refund if damaged or defective.
